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Weird bug

cbreze
Star III

So lately I’ve been noticing that in the evening around 8 or 9pm my Z10 starts to lock up. Screen freeze and other weird stuff.  Rarely does it during the day but only after dark. A quick toggle of the power button will fix it but it will do it again pretty quick. Never seen anything like this. And only after dark, so strange. I’m a moderate user so nothing heavy that would cause a heat issue. Tonight when it acts up again, as it’s  every night, I will try safe mode to see if that tells me anything. If it’s ok in safe mode a factory reset will be next. Anyone else see anything like this? 

1 REPLY 1

Mansi_ASUS
Moderator
Moderator

Hey @cbreze,

Can you mention the FW version you are currently using?
Also, could you please share a log for the issue?
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)