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ZENFONE 9 SCREEN FREEZING AND SHUT DOWN RANDOMLY

rcerase816
Star II

My phone has recently started this issue and continues to freeze and shut down even after I downloaded the recovery previous ( good ) system files from my latest backup. Before I decide to reset to factory mode, I wonder if the root of this cause is from the Android 13' System Update  done on Jan 11 ( Release Key TKQ1.220807.001.33.0804.2060.218 ) . Prior to this latest update I never experienced any type of issues,  including this one .  Any thoughts on this? Thank you.

2 REPLIES 2

Gauravmathur12
Star II

Same issue in Rog 7  

rcerase816
Star II

In lieu of a recent email notification from Asus Support I  just sent a Bug Report to their attention. Attached below is a spreadsheet showing the issue symptoms as indicated.