Screen freeze and other bugs

karthiravi11karthiravi11 Level 1
edited November 2020 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: asus rog phone 3 12gb 256gb
  2. Firmware Version:
  3. Rooted or not:no
  4. Frequency of Occurrence: often
  5. APP Name & APP Version (If your issue relates to the app): finger print scanner

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.



  • Just starting a discussion without explaining it won't help the mods nor can other people who face such issues comment about it . Be more specific so people can say if they face the same and mods will give it little more attention

  • HI,

    As John p has mentioned please share more details like scenario, issue frequency, video so that we can check and help.

    Also, most important is to share Software version and if not updated do the same.

    Go to setting => About => Software information.

  • I think I know what OP is talking about, there is a glitch on chrome where the browser would suddenly stop reacting to geatures, note that the OS will work fine as minimizing Chrome and going back works fine, also when minimizing Chrome and maximizing it again will solve the freezing problem. Might be worth looking into, as on other phones this doesn't seem to happen, so it might be some sort of conflict with some feature interferring with Chrome itself, this doesn't happen on Firefox, so it's exclusive to Chrome.

  • I got the same isuue, but only a few time on a day . Have latest fota .78

  • I have observed mainly on this forum when I'm scrolling it randomly freezes . I'm using the latest version (.78) and it only happens on Chrome . When I get the notification bar down it suddenly becomes alright. Most of the time when I'm on Chrome I'm reading through this forum but it'll be great if you can look into it

This discussion has been closed.