Setting external monitor as primary shifts Zenbook Duo ScreenPad+ above main display, cannot change
- System: Zenbook Duo
- Battery or AC: Both
- Model: UX481FLY
- Frequency of occurrence: Every time
- Reset OS: Brand new unit
- Screenshot or video: Below
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Detailed description: I have a dual monitor set-up. If I try to position either of the external monitors (top left or right) as my primary display, Windows shifts the ScreenPad+ above the main laptop display (see screenshot). I have tried every possible configuration and this cannot be changed.
External monitors are plugged in via a USB 3.0 Plugable dock, HDMI and DVI.
What is going on? This is unacceptable considering my workflow.
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Comments
Hello Steve123,
Does this happen if you connect only 1 external monitor (total 3 monitor)?
And which project mode is it when the issue happen? Extend or Duplicate?
Thank you.
Yes, it happens only with 1, doesn't matter which monitor
I extend all my monitors, never use duplicate.
Come on Asus. This is not cool!
Hello Steve123,
If you put monitor 2 back to "below monitor 1"?
and can I have the complete monitor setting screenshot? or a video would be helpful.
I myself tried many time, but did not have similar issue.
Thank you.
You really don't think I tried dragging monitor 2 back below 1, seriously?
You have tried, so you have a Zenbook Duo connected to 2 external displays as well? I've updated all DisplayLink drivers, I've done every single troubleshooting step I can think of.
Blake, this is starting to get quite irritating, not the best customer service for my first Asus experience...
Guess you guys don't actually care about your customers?
It's almost been another month. Can you please provide me some help?