ScreenPad problems

Osouk365Osouk365 Level 1
edited September 2020 in ZenBook
  1. System: windows 10
  2. Battery or AC:
  3. Model: zenbook flip ux563FD.303
  4. Frequency of occurrence: permanent
  5. Reset OS: yes
  6. Screenshot or video:


Detailed description:

I recently purchased a new Zenbook flip (refurbished). Since I first started using it, the ScreenPad has just been a copy of the main screen but in its side. I have installed all the drivers (I think) and followed all instructions. I don't know what to do as I can't seem to download or install screenxpert? When I click install on a batch file(??) it briefly goes black them nothing. I really don't know what else to try and really don't want to return it again!!


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