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ZenBook Problem

AnarZolbayar
Star I

I just got a new Zenbook for school and after a few days when i start up it just freezes, and after a  few second just black screens. This happens more then 30 times until the laptop just crashes entirely. I tried fixing it by system reset, it worked for 2 days and the same problem reappeared. The only time i get it to work is when i start it up, hard restart  and then it works normally. I really need to fix it soon.

2 REPLIES 2

FongPoui
Rising Star II

@AnarZolbayar 

"A new Zenbook for school" is very to determine what the problem is. 

Falcon_ASUS
Moderator
Moderator

@AnarZolbayar
If the problem persists, I would suggest sending it to a repair center for further investigation.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.