HDR not working

peter.w.turnerpeter.w.turner Level 1
edited September 2020 in 2-in-1
  1. System: Windows 10 pro
  2. Battery or AC: Both
  3. Model: UX362F
  4. Frequency of occurrence: Always
  5. Reset OS: No
  6. Screenshot or video:


I’ve been trying to output HDR video from my UX362F to my

Samsung UHD TV (UA55KS8000 with HDR10). I’ve updated graphics drivers and bios

(to 305), tried different high speed HDMI cables but it just won’t work.

DXdiag shows HDR not supported for the built-in screen, even

though Settings>Display>Windows HD Color settings>Display capabilities

shows Stream HD video = Yes (though apps, games and WCG apps = No). If I

connect the TV via HDMI, then settings shows Stream HD video = No for the Samsung.

With Intel UHD Graphics 620, HEVC and VP9 codecs, and WDDM

2.6 drivers installed, the UX362F should satisfy all requirements for HDR, so too the TV, which can receive HDR from other devices like my Android TV box.

Is there anything else I can try, or does the UX362F simply

not support HDR output to an external screen?


  • @peter.w.turner

    only few intel processors with intel GPU supported with HDR 10 , so read the technical specifications of intel processor model that came with your laptop ok .

    download the complete data sheets of your processor generation , read all the contents , then you will come to know the real truth

  • Hello Peter,

    Which HDR video source were you trying to export?

    I will ask our technical support to double confirm about it.

    Thank you very much.

  • Intel UHD Graphics 620 supports HDR. Turns out the problem is ASUS hardware and they cheaped out on the HDMI. Maximum resolution is 4096 x 2160 @ 30hz because it's only HDMI 1.4 not HDMI 2.0, which is need for 60hz and HDR. The UX362F also has video output via the USB-C ports but only gen 1 and no Thunderbolt, so again no HDR or 60 hertz by the looks of it.

  • Hello Peter,

    Thank you for your suggestion,

    I will reported to related department.

This discussion has been closed.