camera keep crashing, HELP please !!

ZF Model: ZD553KL
RAM: 1G
Firmware/APP Version: 8.1
Frequency of Occurrence: Always
Rooted: No
APP Name:

Hello all,my camera app keep crashing ...any help how sort it out ?
Smartphone selfie witn no camera is a paradox !!!:shutup:
I had already tried factory reset, but it does not work anyway.
Thank you

Comments

  • Hi yux1,

    Please try clearing cache and data of camera.
    If the problem still appears, please provide your firmware version: Settings > System > About Phone > Software information
    Please provide your camera app version.
    Does the camera crash when using other third party apps' camera function?

    Thank you :)
  • I have the same issue. Camera starts up with black background and after a few seconds the camera crashes. From another application, it's hard to know if it crashes. Background stays black but the 3rd party app continues to run. Not possible to know if camera has crashed in the background.

    Firmware version: NMF26F.WW_Phone-14.2016.1708.153-20170811071001011_201705030213

    Camera version: 4.0.15.3_170728M

    I have tried a manual upgrade by placing several versions of the upgrade zip in the root directory, but the update is not detected.

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