Problem with the trackpad... jumpy and no precision

AurelGaming

System: Windows 10
Battery or AC: AC
Description: Touchpad trouble : jumpy, no precision
Model: UM462DA
Frequency of Occurrence: Sometimes
Reset OS: No

Hello !
I have problems with my trackpad : like others people with UX models, my laptop is perfect... excepted the trackpad. When I start my PC, it works great but a few minutes later the trackpad starts to lose its precision and to be jumpy... Sometimes it works better and the problem reappears... The driver is up to date, so I don't know what to do. I've read that the UX433 received a firmware update to fix that problem, but there is nothing on the ASUS support for my model, I don't know if I can use the fix for the UX433, maybe it's possible if the trackpad is the same...
Can you help me ? Thanks !
PS : sorry if I made a few english mistakes...

RAJU.MSC.MATHEMATICS

Send email to Asus security team

Or else send PM to blake Asus

Blake_ASUS

Hello AurelGaming,
Please kindly double check if your BIOS and ASUS Precision Touchpad driver are
up to date.
Please find the official support page below
https://www.asus.com/2-in-1-PCs/ASUS-ZenBook-Flip-14-UM462DA/HelpDesk_Download/

Thank you for messaging us.
Have a nice day.

AurelGaming

Thanks for your answers.
I checked the Touchpad driver and the BIOS, everything is up to date and my problem isn't fixed...
Any solution ?

nicolescu.cristian1

Hi,

I have the exact same problem with my UX362FA model. All the drivers are up to date

Does anybody have a solution?

Blake_ASUS

Hello nicolescu,

Please kindly provide your UX362FA SN in the PM I send you.

Thank you.