Dead phone after update from .73 to .110

M.KM.K Level 1
edited September 2020 in ZenFone 6

Updated from "WW-17.1810.1910.73" to "WW-17.1810.1911.110", with ASUS website's file.

First reboot after installation: everything smooth and doing ok

Tried to turn off the phone via the power menu: phone is now dead

The display doesn't turn on.

Pressing [VOL DOWN] + [POWER] makes the phone vibrate, but nothing else happens.

Getting a green led when charging, sometimes turns orange or red, sometimes turns off when the buttons are pressed.

Any ideas on how to fix this???

I have already contacted ASUS support and currently waiting for a reply.

What a terrible situation for this time of the year...

Maybe you guys should avoid trying to reboot or turn off your phone with the current version, just saying.


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