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Android 10 update restart problem

okurorhan
Star III

‎11-30-2019 01:06 PM

Dear All,

Just received an update for Zenfone 6 ZS630KL through FOTA and unfortunately I have updated it. After update phone restarted a few minutes without success to open.
After a lot trial, recovery screen opened and I made a factory reset and lost all data. Anyhow after factory reset phone opened and set up all applications. But IF I switch off the phone, again and again I face off restart problem. IF I see recovery screen , phone can start after factory reset again.

Anyone can help and say what should I do. there is no Asus CENTER which supports this model in my country.

Software version : WW_17.1810.1910.73
32 REPLIES 32

CH_ASUS
Community Legend II

‎12-02-2019 06:40 AM

As to understand the issue you are having;

Now it works but if you turn off your phone - (power off) and then turn it on again, it will keep restarting or?
0 Kudos

okurorhan
Star III

‎12-02-2019 11:21 AM

If I factory reset it workd only for one time till i switch off the phone. If i switch off phone restarts all the time till i do factory reset . If i factory reset, it start but only for one time till i switch off the one. Today i tried to load update thru recovery mode but problem still arises. I will try do downgrade the software if i can do
0 Kudos

okurorhan
Star III

‎12-02-2019 12:04 PM

How I can downgrade it to stable version. Anybody can say and support?
0 Kudos

okurorhan
Star III

‎12-05-2019 02:09 PM

Downgraded to Android 9 and phone returned to work stable. I don't know what is causing this error but seems software problems are present in.Android 10
0 Kudos
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