Camera issues with my Asus Zenfone 6/6z

edited September 2020 in ZenFone 6

I received my phone from online shopping through Flipkart on 1st September 2019..and from the very next day i started experiencing issues with the camera app of my device.

Approximately 6/10 times when i open my camera shows all the camera buttons but the rest of the screen is totally black i.e. camera is not functional and the buttons do not work too.

I had a talk with Asus online agents a couple of times and they told me to clear the cache memory of my camera app and then check for the same issue with my phone in Safe Mode..on following to that.. initially it worked for me..but the very next day i started experiencing the same issue over and over. Now I'm experiencing this issue even when the phone is in Safe Mode.

Rest of the time when the camera app opens all functions and buttons work just fine..but remaining times this issue is creating a lot of problems in daily life.

Please help me with this.. I don't understand what is the actual issue with my phone and what should i do with it to get rid of this problem.


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