Ghost touch

[shirangekarrudr]

Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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[shirangekarrudr]

1.Asus -X01AD. 2.android 9 pie 3.root 4.the frequency is high level

[victor010]

Hi there, kindly let us know the following details:
1 . Name of the device
2 . Request you to provide us with your device's latest firmware version. You can follow the below instructions to do the same: Settings -- About -- Software Information
3 . Let us know during what usage the ghost touch occurs.
4. Can you share a video probably from a different phone, if the device is unusable.
5. Have you tried factory reset after new FOTA? Its recommended to factory reset your phone after a new update.

You may follow the below steps also:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
3. If still you face the issue
factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/