Whenever I open the camera through Google Assistant, the camera app crashes.

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05-16-2020 08:36 AM
Please tell us some basic information before asking for help:
Model Name:
Firmware Version: 063
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app): camera
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Model Name:
Firmware Version: 063
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app): camera
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
1 REPLY 1

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05-18-2020 03:55 AM
Hi, kindly follow the below steps
1. Check your phone for latest software version.
2. Clear cache & storage of Camera App after backing up & disable/re-enable camera App
3. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
4. If still you face the issue factory reset your phone after taking a full backup.
1. Check your phone for latest software version.
2. Clear cache & storage of Camera App after backing up & disable/re-enable camera App
3. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
4. If still you face the issue factory reset your phone after taking a full backup.
