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Update failed

MONSTER
Star III
In Zenfone max pro M2 from past 5-6
update get failed. Software update is available pops up in notification bar. But every time it downloads and failed
After done all the things it shows up with popup and says your device is reverted to It's original configuration
56 REPLIES 56

veeharish2005
Zen Master I
MONSTER

https://zentalk.asus.com/en/discussion/comment/116031#Comment_116031

Manually update with which method?


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Move the downloaded file to the internal storage (not inside any folder) , restart the phone and the system will notify that new update file has been detected then click on it.

MONSTER
Star III
veeharish2005

https://zentalk.asus.com/en/discussion/comment/116032#Comment_116032

Move the downloaded file to the internal storage (not inside any folder) , restart the phone and the system will notify that new update file has been detected then click on it.


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I did that same that you said but no notification comes. I restarted my phone more than 3 time but nothing happened. I checked in software update but their was nothing.

MONSTER
Star III
veeharish2005

https://zentalk.asus.com/en/discussion/comment/116032#Comment_116032

Move the downloaded file to the internal storage (not inside any folder) , restart the phone and the system will notify that new update file has been detected then click on it.


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I put zip file in internal storage. Should I extract that after putting?

veeharish2005
Zen Master I
MONSTER

https://zentalk.asus.com/en/discussion/comment/116038#Comment_116038

I put zip file in internal storage. Should I extract that after putting?


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No, you have to put the downloaded file in here without extracting
screenshot-20200724-000844-7e2.png
screenshot-20200724-000857.png

MONSTER
Star III
veeharish2005

https://zentalk.asus.com/en/discussion/comment/116066#Comment_116066

No, you have to put the downloaded file in here without extracting

screenshot-20200724-000844-7e2.png

screenshot-20200724-000857.png


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I did same