Sound problem (3.5mm, BT Headset & USB audio very low quality output)

[5227252272]

Please tell us some basic information before asking for help:
Model Name: Asus Zenfone Max pro m2 (ZB630KL)
Firmware Version: QKQ1.WW_Phone-17.2018.2007.428-20200903
Rooted or not: not
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Dear Asus
After android 10 update, I have issue with the sound output of the device. Loudspeaker output is ok but 3.5 mm, BT Headset & USB audio output is so cheap that there is no bass android the audio quality is very bad. And earpiece volume is too low.
Urgent need of solution.
Thanks.

[Christine_ASUS]

Hi 5227252272
Thank you for your reply. As I mentioned, MPM2 sound issue is now under investigation, please refer to the thread I provided. The method of *uninstalling (Icepower) by using adb is provided by power users in the community. However, I don't suggest you to do if you are not familiar with debugging and it may affect the sound performance in other scenario.

[5227252272]

Christine_ASUS

Hi 5227252272

Thank you for your reply. As I mentioned, MPM2 sound issue is now under investigation, please refer to the thread I provided. The method of *uninstalling (Icepower) by using adb is provided by power users in the community. However, I don't suggest you to do if you are not familiar with debugging and it may affect the sound performance in other scenario.

View post

Thanks.
I uninstalled Icepower using adb. There is no output problem now.
But why the earpiece volume is too low?
Is it a physical issue or software bug?
From Android 8 (when I purchased) to Android 10 I'm facing the same issue.
Is there any solution?

[Christine_ASUS]

Hi 5227252272
Thank you for your reply. You may try with other earphones. If you have faced the issue since the beginning, I suggest you to bring your device to the repair center for the device checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

[dibyarupprk2011]

5227252272

https://zentalk.asus.com/en/discussion/comment/129683#Comment_129683

Thanks.

I uninstalled Icepower using adb. There is no output problem now.

But why the earpiece volume is too low?

Is it a physical issue or software bug?

From Android 8 (when I purchased) to Android 10 I'm facing the same issue.

Is there any solution?

View post

How was it before uninstalling the icepower app?
Was it the same?

[5227252272]

dibyarupprk2011

https://zentalk.asus.com/en/discussion/comment/130002#Comment_130002

How was it before uninstalling the icepower app?

Was it the same?

View post

Low bass issue was with the Icepower, that was present on Android 10 update. (I've fixed it)

The earpiece issue is not related with the Icepower package.
Low earpiece volume of this device was present when I purchased this device. I thought an Android update will fix this. When I'm in public place It really hard to hear voice calls so I've to put it on loudspeaker.
Unfortunately, from Android 8 to 10 it doesn't fix.
Is it a software bug? Or any hardware problem.
Or the phone was configured from factory in this way?