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Sound problem (3.5mm, BT Headset & USB audio very low quality output)

Star II
Please tell us some basic information before asking for help:
Model Name: Asus Zenfone Max pro m2 (ZB630KL)
Firmware Version: QKQ1.WW_Phone-17.2018.2007.428-20200903
Rooted or not: not
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Dear Asus
After android 10 update, I have issue with the sound output of the device. Loudspeaker output is ok but 3.5 mm, BT Headset & USB audio output is so cheap that there is no bass android the audio quality is very bad. And earpiece volume is too low.
Urgent need of solution.

Community Legend II
Hi 5227252272
Please avoid overlapping thread or message, which may disturb the mods and the users to solve the issue. 
Kindly refer to the thread below as similar issue



I have updated my Max pro M2 to 17.2018.2007.428.


  1. Low volume through speaker and earpiece while calling. (speaker compared to Pie)
  2. Low volume through speaker while playing music.
  3. No bass through earphones. (tried max pro m1 bug fix method, it improved sound quality. still bass is very low compared
  4. to pie build).
  5. mobile network icon is missing. (screenshot 1 below)
  6. Huge chin (Navbar) with A10 gestures. (Screenshot 2 above)

*Sound Issue*Max pro M2 A10 V428 September Update

Star II
But In my app list I didn't find any app like (dk.icepower.icesound)
What will I do now?

Rising Star II

But In my app list I didn't find any app like (dk.icepower.icesound)

What will I do now?

View post
Doesnt show up on phone. Shows up on adb list on PC.

Star II

Doesnt show up on phone. Shows up on adb list on PC.

View post
I have an issue related sound.
In my Zenfone Max pro m2 (ZB630KL) after QKQ1.WW_Phone-17.2018.2007.428-20200903 (Android 10 Beta) update, the output of 3.5mm headset, Bluetooth & USB audio is very cheap quality that there is no bass. Also the earpiece volume is too low of outgoing call.
So I look for a method that mentioned in Zentalk.
The method was to uninstall (Icepower) using adb.
But in my phone in the system app list, there is no app or package named Icepower.
So what to do now?
Help me please.!