cancel
Showing results for 
Search instead for 
Did you mean: 

Slow charging Issue

mrinmoysan14
Star II
Hii Asus Team,
Please see the attached screenshot...

4 REPLIES 4

Y_ASUS
Zen Master I
Hi mrinmoysan14,
Please provide your firmware version: Settings > About phone > Build number.
We would like to understand whether you're using the ASUS original charger. We suggest that you try with new cables and check again. 
Please also note that "fast charging/charging rapidly" appears after a few minutes when you plug in your charger. Please make sure to check your lock screen after a few minutes.
Furthermore, there are some scenarios that may affect the fast charging status: 
A.   If the system is under high resource usage (high temp) or the battery level is over 85%, the device will trigger a protection mechanism, which lowers the charging current.
B.   Check if there is some object or stain in the charging port. We recommend to use a soft brush to clean the charging port.
C.    We recommend to test charging in safe mode. How to enter safe mode: https://www.asus.com/IN/support/FAQ/1005163
If in safe mode, the problem is not observed, the system performance may be affected by 3rd apps. We recommend to factory reset the system. 
If the charging status is still unstable in safe mode, we recommend to go to repair center for further checking. 
If the problem still appears, please tell us at which battery levels does fast charging not work.
Thank you🙂

mrinmoysan14
Star II
Y_ASUS

Hi mrinmoysan14,

Please provide your firmware version: Settings > About phone > Build number.

We would like to understand whether you're using the ASUS original charger. We suggest that you try with new cables and check again. 

Please also note that "fast charging/charging rapidly" appears after a few minutes when you plug in your charger. Please make sure to check your lock screen after a few minutes.

Furthermore, there are some scenarios that may affect the fast charging status: 

A.   If the system is under high resource usage (high temp) or the battery level is over 85%, the device will trigger a protection mechanism, which lowers the charging current.

B.   Check if there is some object or stain in the charging port. We recommend to use a soft brush to clean the charging port.

C.    We recommend to test charging in safe mode. How to enter safe mode: https://www.asus.com/IN/support/FAQ/1005163

If in safe mode, the problem is not observed, the system performance may be affected by 3rd apps. We recommend to factory reset the system. 

If the charging status is still unstable in safe mode, we recommend to go to repair center for further checking. 

If the problem still appears, please tell us at which battery levels does fast charging not work.

Thank you🙂


View post

Y_ASUS
Zen Master I
Hi mrinmoysan14,
Are you using the ASUS original charger? Have you tried with different chargers and cables?
Does fast charging not appear all the time or sometimes?

Rameez221
Star III
Y_ASUS

Hi mrinmoysan14,

Are you using the ASUS original charger? Have you tried with different chargers and cables?

Does fast charging not appear all the time or sometimes?


View post
Use orginal Asus charger with proper cable