This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

Replacement of Device

AJ1
Rising Star II
Please tell us some basic information before asking for help:

Model Name: MPM1

Firmware Version:. 87

Rooted or not: NO

Frequency of Occurrence: DAILY

APP Name & APP Version (If your issue relates to the app): NA

My phone is heating in Idle condition, while charging phones temperature is normal / cool & while not in use or kept idle in night or day phone automatically starts heating, when check in morning almost phone is so much heated that even I can't touch the phone, either need to turn off & again turn on the device, also seeing some weird behaviour, bluetooth, airplane mode or wifi / mobile data starts automatically. Gplay, System UI & other apps starts stopping automatically as same quick 1 sec message appears on screen.
DIY DONE @HOME - formatted the phone 2wice. Nothing worked out. Also scanned my phone with AV, no virus or malware. Or no such apps or data which is affecting phone. I have checked in safe mode, same issue persisting no change.
Due to this battery is discharging rapidly even after calibrating it.
@Christine_ASUS please let me know why this issue is getting on my phone??? Now I want replacement of device. As after few months same issue arises & no permanent solution on this, 3 times visitd SC but after few days / months again issue is appearing.
Now I can't go to SC due to lockdown restrictions in my city.
I WANT PERMANENT RESOLUTION & DEVICE REPLACEMENT. I'm now totally dissatisfied on service / resolution provided which is even not working at all, issue shud solved permanently but after few months /days issue rises again.

3 REPLIES 3

fussion_ASUS
Rising Star II
Hi, please check your inbox for the private message I've sent you, since the further information that we need involves your personal information. Thank you.

zamakiyakishan
Rising Star II
AJ1

Please tell us some basic information before asking for help:

Model Name: MPM1

Firmware Version:. 87

Rooted or not: NO

Frequency of Occurrence: DAILY

APP Name & APP Version (If your issue relates to the app): NA

My phone is heating in Idle condition, while charging phones temperature is normal / cool & while not in use or kept idle in night or day phone automatically starts heating, when check in morning almost phone is so much heated that even I can't touch the phone, either need to turn off & again turn on the device, also seeing some weird behaviour, bluetooth, airplane mode or wifi / mobile data starts automatically. Gplay, System UI & other apps starts stopping automatically as same quick 1 sec message appears on screen.

DIY DONE @HOME - formatted the phone 2wice. Nothing worked out. Also scanned my phone with AV, no virus or malware. Or no such apps or data which is affecting phone. I have checked in safe mode, same issue persisting no change.

Due to this battery is discharging rapidly even after calibrating it.

@Christine_ASUS please let me know why this issue is getting on my phone??? Now I want replacement of device. As after few months same issue arises & no permanent solution on this, 3 times visitd SC but after few days / months again issue is appearing.

Now I can't go to SC due to lockdown restrictions in my city.

I WANT PERMANENT RESOLUTION & DEVICE REPLACEMENT. I'm now totally dissatisfied on service / resolution provided which is even not working at all, issue shud solved permanently but after few months /days issue rises again.


Replacement of Device
I also more than 5 time visited SC , Regarding My Screen Issue, Some Time They Stop Responding , When I Touch On Screen They Not Response Me , Just Like Hang Device, I Visited Service Center And Then They Replace My Screen But Than Also No Solution, Asus Have Cheep Quality Of Workers With Them Which Can't Solve A Single Problem,

Now My Warranty Out-of-date But Still I Am Facing Same Issue, I Send Them Video On My Screen Issue But Then Also Not Single Solutions By Team. Worst Service After Selling Device To Customer.

AJ1
Rising Star II
fussion_ASUS

Hi, please check your inbox for the private message I've sent you, since the further information that we need involves your personal information. Thank you.


View post
When will I receive an update? I want this to be closed before my phone's warranty expires, if not possible due to lockdown restrictions here need to know alternative on that