Random Shutdown issue in Max Pro M1

[nidhin3]

Please tell us some basic information before asking for help:
Model Name: Max pro M1
Firmware Version: 432 ( Beta 4)
Rooted or not: NO
Frequency of Occurrence: Maybe Once in a week
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hello @Christine_ASUS
First of all I would like to inform you that I'm willing to send my device log if that's needed by you guys in any manner for further investigation.
I'm rarely facing the problem of Random shutdowns. Currently I'm on the 432 build. In this build this issue happened only once ( thats today)
While I was on the 424 build I faced this issue multiple times( more than 5 times). Let me try to explain how my device gets into power of mode in build 424. While in use, my device gets freezed and for like 10 to 20 seconds nothing happens. Then all of a sudden screen goes blank. Then in order to turn my device back on I had to press the power button more than the usual time. I'm not sure but I think the network has something to do with this issue. If I'm right I notice my signal bars behaving strangely during the phone gets freezed ( might be I'm wrong)
I used build 429 for just 2-3 days and hence I did not face this problem.
In build 432 I'm not sure how my device got into power of mode. I plugged in my charger and laid my phone on table as usual and left my room. But, after 15 minutes when I got back what I could see is that my device was in power off mode. Also not even a single percentage of charging was done.

NB: After I turn on my device everything works perfectly.
Like I said earlier I'm willing to send you my device log if needed. Kindly send a PM for the same.

Thanks!!!

[Christine_ASUS]

Hi nidhin3
Thank you for your reply. As I mentioned in the thread, there is a high possibility of slightly faulty hardware, which can lead to Internet error as well. Please follow my guide above, if you start to encounter frequent auto shutdown, please backup your device and contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

[abhaykrishnan02]

Christine_ASUS

Hi nidhin3

Thank you for your reply. As I mentioned in the thread, there is a high possibility of slightly faulty hardware, which can lead to Internet error as well. Please follow my guide above, if you start to encounter frequent auto shutdown, please backup your device and contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/

If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

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i have also faced random shutdown of my MPM2 4 days before , I'm on .097
i was just using chrome and my phone switch off and restarted automatically after that booting every thing was normal but in many apps i was logged out automatically

[nidhin3]

abhaykrishnan02

https://zentalk.asus.com/en/discussion/comment/123794#Comment_123794

i have also faced random shutdown of my MPM2 4 days before , I'm on .097

i was just using chrome and my phone switch off and restarted automatically after that booting every thing was normal but in many apps i was logged out automatically

View post

Did you face any kind of network issue ( ie, unstable internet or anything before the device went into switch off mode ). I had such issues.
random shutdown or restart ?

[abhaykrishnan02]

nidhin3

https://zentalk.asus.com/en/discussion/comment/124201#Comment_124201

Did you face any kind of network issue ( ie, unstable internet or anything before the device went into switch off mode ). I had such issues.

random shutdown or restart ?

View post

no , after restart my phone was working normal
but in many app i was logged out automatically

[panji_dwi_prase]

Help, on Android 10 .429, the device have a random shutdown too... Sometimes, the device get restart by itself.