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Issue shutdown/restart phone

Krzysiek
Star II

Hi

After the recent .105 update, I have disabled phone shutdown/restart buttons. The installation was successful, after that I booted the phone, now I can't turn it off anymore.
Message: system update in progress, do not turn off the phone.

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 Regards

 

1 ACCEPTED SOLUTION

Accepted Solutions

oliviacooke
Star I

It seems the system update is still in progress. Try waiting for a bit, as some updates take longer to fully complete. If the issue persists, force restart the phone by holding the power button for about 10-15 seconds.

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2 REPLIES 2

oliviacooke
Star I

It seems the system update is still in progress. Try waiting for a bit, as some updates take longer to fully complete. If the issue persists, force restart the phone by holding the power button for about 10-15 seconds.

The update and reboot were on Friday. Today I only noticed the problem. With smart key on, restarting for 15s hold does not work, after disabling this feature, it was possible to restart the phone, now everything works ok. Thanks for your help.