Phone heats up and battery drains quickly after 2017.2004.063-20200407 update

[Abishek_Stephen]

Please tell us some basic information before asking for help:
Model Name: Asus zenfone max pro m1
Firmware Version: PKQ1.WW_Phone-16.2017.2004.063 20200407
Rooted or not: No
Frequency of Occurrence: after the recent update
APP Name & APP Version (If your issue relates to the app): no
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
The phone was working without any issues till the update. Now it heats up very much and battery drains a lot quicker than usual. Kindly explain why this is Asus, else you'll see me in consumer court.

[Abishek_Stephen]

Ramlal

I have also same problem. Battery drainage is fast and over heating.. after updating latest updates....

How it can be resolved...

View post

I tied to downgrade but it is not possible it seems. It says cannot install firmware as newer version has been already installed.

[Yachendra]

Abishek Stephen

https://zentalk.asus.com/en/discussion/comment/78307#Comment_78307

I tied to downgrade but it is not possible it seems. It says cannot install firmware as newer version has been already installed.

View post

You can't downgrade versions directly in the way you tried.

[Vamp]

Abishek Stephen

Please tell us some basic information before asking for help:

1. Model Name: Asus zenfone max pro m1
2. Firmware Version: PKQ1.WW_Phone-16.2017.2004.063 20200407
3. Rooted or not: No
4. Frequency of Occurrence: after the recent update
5. APP Name & APP Version (If your issue relates to the app): no

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

The phone was working without any issues till the update. Now it heats up very much and battery drains a lot quicker than usual. Kindly explain why this is Asus, else you'll see me in consumer court.

Phone heats up and battery drains quickly after 2017.2004.063-20200407 update

Hey you don't have anything against them to take them to a consumer court... They say before the update that If you are familiar and like using A9 please don't update and stay on A9. It's a very subtle but a nice statement by a company for saving their assets...

[victor010]

After a new update, you might feel the device is warm. You can wait for couple of days’ post update. Also, to be noted that phones heat up under intensive usage such as gaming, prolong use of camera or under extreme temperature.
Please follow below steps may improve battery backup:
1. Enable “Power saver” (Settings > Power management)
2. Close apps that are not used (Bluetooth, WiFi, GPS, etc.)
3. Adjust sleep time and brightness (Settings > Display)
4. Boost memory when you see memory consumes is high with no app running,
5. check for background running applications, stop/disable unwanted apps, you can manage apps from auto-start manager.