Please tell us some basic information before asking for help:
Model Name:ZB602KL
Firmware Version:QKQ1.WW_Phone-17.2017.1911.407-20191223
Rooted or not:No
Frequency of Occurrence:Constant
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hi,
I would like to report a bug that removes bass from sound. Steps to reproduce it:
Every time i reboot phone and instantly (as fast as i can) start playing music - sound quality is perfect with full bass. After approximately five seconds of playing music - bass suddenly disappears, sound quality drops. Moreover it behaves the same for both bluetooth and jack audio.
It seems as if some additional equalizer settings are applied later in boot process - but i don't have any equalizer app installed on my phone.
Steps i took to resolve the issue:
Reset app settings
Tried safe mode - but there is no music player so doesn't count
Reset to factory settings
Therefore I would like to record and submit logs from my phone and fill a bug - can you please advise how can i do that.
Thank you in advance for your help.
