[Max Pro M1 ZB602KL]a fingerprint bug/battery

[santoajja98]

Please tell us some basic information before asking for help:
Model Name:Asus ZenFone Max Pro (M1) (ZB602KL)
Firmware Version: 063
Rooted or not: non root
Frequency of Occurrence: Any time-
APP Name & APP Version (If your issue relates to the app):
I have a deep sleep problem on my smartphone, when my smartphone leaves the battery on its own, in one night it can be reduced by 30-40%, But when I erase my fingerprint everything becomes normal

[Christine_ASUS]

Hi santoajja98
Thank you for your sharing. Please provide the information below so that we can better assist you.
1. Does the issue start after any firmware/app download or update? Could you help me to enter "Safe Mode" and leave a 80%-100% phone
in sleep(idle) mode in a night?
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
If the battery works well in "Safe Mode", please check on any disturbance from the installed 3rd party Apps. If the issue remain the same, please provide me the screenshot of
①Setting>Battery
②Setting>Battery>3 dots on the top"Show app usage"

2. Is there any zone heating up while using/idling? How long does the battery be used? 

[santoajja98]

Christine_ASUS

Hi santoajja98

Thank you for your sharing. Please provide the information below so that we can better assist you.

1. Does the issue start after any firmware/app download or update? Could you help me to enter "Safe Mode" and leave a 80%-100% phone

in sleep(idle) mode in a night?

# How to enter and exit "Safe Mode"

https://www.asus.com/support/FAQ/1005163/

If the battery works well in "Safe Mode", please check on any disturbance from the installed 3rd party Apps. If the issue remain the same, please provide me the screenshot of

①Setting>Battery

②Setting>Battery>3 dots on the top"Show app usage"

2. Is there any zone heating up while using/idling? How long does the battery be used? 

View post

yes this problem arises after upgrading from build firmware 057 to 058, you can see the battery usage chart that I included in the file. Although I do not use this smartphone but the battery is reduced.

[santoajja98]

Christine_ASUS

Hi santoajja98

Thank you for your sharing. Please provide the information below so that we can better assist you.

1. Does the issue start after any firmware/app download or update? Could you help me to enter "Safe Mode" and leave a 80%-100% phone

in sleep(idle) mode in a night?

# How to enter and exit "Safe Mode"

https://www.asus.com/support/FAQ/1005163/

If the battery works well in "Safe Mode", please check on any disturbance from the installed 3rd party Apps. If the issue remain the same, please provide me the screenshot of

①Setting>Battery

②Setting>Battery>3 dots on the top"Show app usage"

2. Is there any zone heating up while using/idling? How long does the battery be used? 

View post

02, There are no hot parts at idle, and I can confirm the condition of the hardware (battery) is okay. I use this smartphone for only 11 months.

[santoajja98]

Christine_ASUS

Hi santoajja98

Thank you for your sharing. Please provide the information below so that we can better assist you.

1. Does the issue start after any firmware/app download or update? Could you help me to enter "Safe Mode" and leave a 80%-100% phone

in sleep(idle) mode in a night?

# How to enter and exit "Safe Mode"

https://www.asus.com/support/FAQ/1005163/

If the battery works well in "Safe Mode", please check on any disturbance from the installed 3rd party Apps. If the issue remain the same, please provide me the screenshot of

①Setting>Battery

②Setting>Battery>3 dots on the top"Show app usage"

2. Is there any zone heating up while using/idling? How long does the battery be used? 

View post

My friends who use this smartphone also experience the same problem.