Hi there, kindly update your device to the latest firmware version and let us know if the issue still persists. You may click on the following link to download update manually which is Version WW-17.2017.2008.432, request you to read the instructions before upgrading and take a full backup of the device before. Click here: https://www.asus.com/in/Phone/ZenFone-Max-Pro-M1-ZB601KL/HelpDesk_BIOS/