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Black screen

Star II
Please tell us some basic information before asking for help:
Model Name: zenfone max m2 pro
Firmware Version: 0.94
Rooted or not: not
Frequency of Occurrence: everytime I restart
APP Name & APP Version (If your issue relates to the app): OS
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Phone screen is totally black after updating to Android 10 beta 2 ... OS is running background and it also vibrates when call comes. But boot menu for hard reset is also not showing . Please suggest some fix .
Motherboard has been crashed ?


Zen Master III
Hi, we suggest you to please visit the nearest ASUS service center for better assistance. Locate here :

Star II
Don't by any product Asus company