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Black screen

ZT-45e562e4
Star II
Please tell us some basic information before asking for help:
Model Name: zenfone max m2 pro
Firmware Version: 0.94
Rooted or not: not
Frequency of Occurrence: everytime I restart
APP Name & APP Version (If your issue relates to the app): OS
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Phone screen is totally black after updating to Android 10 beta 2 ... OS is running background and it also vibrates when call comes. But boot menu for hard reset is also not showing . Please suggest some fix .
Motherboard has been crashed ?

2 REPLIES 2

victor010
Zen Master III
Hi, we suggest you to please visit the nearest ASUS service center for better assistance. Locate here : https://www.asus.com/in/support/Service-Center/India

ZT-fd1d7ea6
Star II
Don't by any product Asus company