Asus Zenfone Max Pro M2 stuck on asus logo suddenly

[patssushil]

Please tell us some basic information before asking for help:
Model Name:ZB630KL
Firmware Version:Latest .73
Rooted or not:Not Rooted
Frequency of Occurrence:From sunday onwards
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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well i was using my asus zenfone max pro m2 as always,then suddenly it swiched off and when i tried to turn it on from then its not moving from the asus logo screen
for troubleshooting i tried to wipe catche partition but the recovery mode is not working , whenever i try power button along with volume down button, still phone shutting down and again its stuck on the asus logo screen
kindly fix this issue asap cause its so annoying and i am not able to use my phone completely beacause of it

[Dwaraka]

Ya this issue made me sleepless... VPN in phone
today is sunday i roamed all around chennai looking for solution....
couldn't find any solution... no service center is saying couldnt be resolved without dataloss...
even my phone is out of warranty...
all authorized service centers are closed...
#myphonestuckonASUS
After reading many comments... i feel only 1% of people would have reported this problem....
remaining would have never complained...

Dear Asus if you couldnt solve this issue.., i will suggest min 1000 people not to buy ASUS Phone...
More than Money... User data is lost... User time is lost.... Can you calculate the value of time and Data... Can you give it back...
Kindly take care.. Asus Taiwan

Got Switched off and Stuck on Asus without any intervention

[Liju]

I am also facing the same issue after the last update ! But when I pressed the power button for 30s long press, it turned on with a message of" your device can't be trusted" photo attached ,again pressing the power, device turned on. But there is issue like, it turned bof automatically while on use, even if it on table it turned off automatically. Also the battery is showing different percentage in the same time some time batery details is not available on the settings icon. While that time batery percentage is 50%. @asus are you guys have done anything with the ok latest software update? Do you need service cost from many of the customers? Like what a cheating your users ? What exactly is going on with asus?

[Liju]

Tech_Talk

https://zentalk.asus.com/en/discussion/comment/70612#Comment_70612

You absolutely don't need to be panicked. I am on the latest firmware of Pie i.e. .073 version and I haven't faced any kind of issues after updating to the .073. I saw your next comment after quoting my earlier reply and you might have guessed a right point that there's a high chance that people who are stuck at the logo screen, they were trying something with the adb or trying to install custom roms which went wrong. Their issue would only be fixed in the service center where their phones would be flashed with the stock Recovery firmware and that can be done only through the service centers.

My recommendation for you is : Don't panic. Just keep using your phone normally. Don't try to install any custom rom especially when its lockdown which is extended till 30th April and would be extended further till 15th May. So just don't do any stupid experiment with your device, keep using safely, carefully and normally. Thats all.

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Not tried any kind of custom rom or rooting, not even connected to computer. All this happened after the last update! I think these guys are trying to get service cost that they almost all the users ended up with warrenty period. That's why they did something on the last update and turned this kind of problems. If only few of having the sane issue is ok, like it is possible dui to device corruption and problem, but it is not a common thing that several users having the sane kind of problem with Max pro series exactly after the update !

[Liju]

patssushil

https://zentalk.asus.com/en/discussion/comment/70623#Comment_70623

neither unlock the bootloader nor try to install custom rom

it just happen all of sudden

View post

After the software update right ?

[Liju]

patssushil

Hello guys, I contacted the asus team via mail and this is what they told me :

we like to inform you that your device might require inspection by our service engineer.

We request you kindly get your product checked by our service engineer. They will perform a complete deep check on the device and then will make sure to help you find the proper solution.  

Due to COVID-19 our all service centre will close till 14th of April as per Government of India current instruction. 

We are regretted for the inconvenience caused.

So requesting you once all situation will under control after 14th April, please visit our service centre with invoice for resolve the issue. 

Note: This is to inform you that if your device is out of warranty or the product is having Physical Damage / Water Contact then services will be on chargeable basis.

We inform you that a service charge will be 500 INR. In case any part is getting replaced then you have to pay the part cost including service tax.

If you are not taking service, only diagnosing your device, then diagnose charge of 250 INR will be applicable.

View post

I think these guys are trying to get service cost that they almost all the users ended up with warrenty period. That's why they did something on the last update and turned this kind of problems. If only few of having the sane issue is ok, like it is possible due to device corruption and problem, but it is not a common thing that several users having the sane kind of problem with Max pro series exactly after the update !