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Asus Zenfone Max Pro M2 stuck on asus logo suddenly

patssushil
Rising Star I
Please tell us some basic information before asking for help:
Model Name:ZB630KL
Firmware Version:Latest .73
Rooted or not:Not Rooted
Frequency of Occurrence:From sunday onwards
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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well i was using my asus zenfone max pro m2 as always,then suddenly it swiched off and when i tried to turn it on from then its not moving from the asus logo screen
for troubleshooting i tried to wipe catche partition but the recovery mode is not working , whenever i try power button along with volume down button, still phone shutting down and again its stuck on the asus logo screen
kindly fix this issue asap cause its so annoying and i am not able to use my phone completely beacause of it
349 REPLIES 349

patssushil
Rising Star I
Sanju

https://zentalk.asus.com/en/discussion/comment/72912#Comment_72912

If you are out of warranty (I am guessing so), then they would charge you ₹500/- to check the device and flashing the Recovery firmware.. During docket, they would return your SIM cards and micro SD as well, and would tell you formally that all the internal memory items would be deleted.


View post
I am aware of it
But shouldn't Asus fix the issue without any charges (Expecting Too Much from Asus though) as it is happening to multiple users due to the recent FOTA update?

Nirmal_kumar
Star II
I just want to know the reason behind this bootloop, most of the users are having their phone in fully stock condition, neither they have made usb debugging enabled nor they have their bootloader unlocked. How could it stuck in bootloop? Just want to know the reason behind this.
After my phone got stuck in bootloop, my friend told me to flash the stock ROM but while flashing, it shows that flashing can't be done in locked state and I can't unlock my bootloader because in order to do that I have to enable my usb debugging that can't be done.
How would the service center guy could flash the stock ROM onto the phone then if it's in the locked state.

keyurchudasama2
Star III
I agree that Asus should not charge any penny from their users for Asia's own buggy update. Also if it is possible Asus should enable their users by providing remote support to users to flash their ROM.
However I don't know how will they flash it in locked state!

keyurchudasama2
Star III
Kindly tag Asus India (@ASUSIndia) and Dinesh Sharma (@sharmadinesh) on twitter and ask them waive the charges which can be levied by service centers of Asus. This issue is not user created. I wish they listen and do the needful once lockdown is over.

Raviteja_Anne
Star I
I have faced the same issues, Any solution for this?