Asus Zenfone Max Pro M2 stuck on asus logo suddenly

[patssushil]

Please tell us some basic information before asking for help:
Model Name:ZB630KL
Firmware Version:Latest .73
Rooted or not:Not Rooted
Frequency of Occurrence:From sunday onwards
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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well i was using my asus zenfone max pro m2 as always,then suddenly it swiched off and when i tried to turn it on from then its not moving from the asus logo screen
for troubleshooting i tried to wipe catche partition but the recovery mode is not working , whenever i try power button along with volume down button, still phone shutting down and again its stuck on the asus logo screen
kindly fix this issue asap cause its so annoying and i am not able to use my phone completely beacause of it

[patssushil]

keyurchudasama2010

Kindly tag Asus India (@ASUSIndia) and Dinesh Sharma (@sharmadinesh) on twitter and ask them waive the charges which can be levied by service centers of Asus. This issue is not user created. I wish they listen and do the needful once lockdown is over.

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They are hopeless , whenever you tag them first they don't respond at all
and if you are lucky and they respond on your tag then they just said kindly dm us the issue your are facing with the imei number we are happy to help............................................But that's it, after that no response again

[patssushil]

Raviteja Anne

I have faced the same issues, Any solution for this?

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we have to wait till this lockdown lift, then only we can go to service centre to fix the issue
now there is nothing by our side but to wait

[guptapiya17]

The same problem I am also facing. The phone got switchoff suddenly and now I am trying to on , its getting stuck at Asus logo and if trying to reboot it , it stuck there also. Not moving ahead from asus logo in both conditions. Any suggestion or idea how to factory reset the phone and to get back the phone in working condition.

[sajeevpullattu2]

Sanju

https://zentalk.asus.com/en/discussion/comment/70878#Comment_70878

Usually when this kinda issue happens, you can't get into the Recovery Menu to perform the "Wipe Data/Factory Reset" operation. It would just stuck at the Asus logo screen. This issue can only be fixed by re-writing the ROM with the factory Firmware version which only can be done in the Authorized Service Centers. You have to wait till lockdown is lifted. Its unfortunate for all of you who are facing this issue all of a sudden.

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Sanju

https://zentalk.asus.com/en/discussion/comment/70878#Comment_70878

Usually when this kinda issue happens, you can't get into the Recovery Menu to perform the "Wipe Data/Factory Reset" operation. It would just stuck at the Asus logo screen. This issue can only be fixed by re-writing the ROM with the factory Firmware version which only can be done in the Authorized Service Centers. You have to wait till lockdown is lifted. Its unfortunate for all of you who are facing this issue all of a sudden.

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Sanju

https://zentalk.asus.com/en/discussion/comment/70878#Comment_70878

Usually when this kinda issue happens, you can't get into the Recovery Menu to perform the "Wipe Data/Factory Reset" operation. It would just stuck at the Asus logo screen. This issue can only be fixed by re-writing the ROM with the factory Firmware version which only can be done in the Authorized Service Centers. You have to wait till lockdown is lifted. Its unfortunate for all of you who are facing this issue all of a sudden.

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actually i can get into recovery mode and select wipe data

but after selecting wipe data it is showing cant mount cache files

[BlueHunt]

sajeevpullattu201545

https://zentalk.asus.com/en/discussion/comment/70889#Comment_70889

https://zentalk.asus.com/en/discussion/comment/70889#Comment_70889

https://zentalk.asus.com/en/discussion/comment/70889#Comment_70889

actually i can get into recovery mode and select wipe data

but after selecting wipe data it is showing cant mount cache files

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If you can get into the Recovery Menu then you can try to use the option "Install from micro sd". Depending upon your current Firmware version, you may try different version. But if you get any error again, then you have nothing to do.