This widget could not be displayed.
This widget could not be displayed.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- English
- ZenFone Series
- ZenFone Max Pro Series
- Asus Zenfone Max pro m2 bugs and missing feature.
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
Asus Zenfone Max pro m2 bugs and missing feature.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-27-2020 02:04 AM
the latest beta update bugs
the sound is not as loud as pie stable the bass is not great
the audio from headphone is not good as pie plz provide asus Dolby so that we can adjust bass and equalizer.
camera app is great but the quality of pic is not good the quality of front camera is worst without beautification mode the photo clicked get automatically beautify details are missing in the picture clicked from front facing camera and back camera.
camera does not have slow motion support the most requested feature by all from the launch of the phone.
no gaming mode as it is launched and advertised as the gaming phone during launch.
the upload speed from WiFi network does not go beyond 3.5 MB's as my plan support the upload speed of 10 MB's
when we click on whatsapp notification on the notification panel the notification panel does not close it self but the whatsapp is open in the background.
the max brightness has been reduced from pie
the screen does not have rounded corner
we cant do direct video calling through sim as this featured is locked in the setting, i don't know why asus is forcing its customer to use their data for video calls as the network itself provide video calling feature to its customer without using their phone data i think their software department are filled with dumb people so they don't have appropriate knowledge about software and other stuff.
further as i found other bugs i will notify it.
the sound is not as loud as pie stable the bass is not great
the audio from headphone is not good as pie plz provide asus Dolby so that we can adjust bass and equalizer.
camera app is great but the quality of pic is not good the quality of front camera is worst without beautification mode the photo clicked get automatically beautify details are missing in the picture clicked from front facing camera and back camera.
camera does not have slow motion support the most requested feature by all from the launch of the phone.
no gaming mode as it is launched and advertised as the gaming phone during launch.
the upload speed from WiFi network does not go beyond 3.5 MB's as my plan support the upload speed of 10 MB's
when we click on whatsapp notification on the notification panel the notification panel does not close it self but the whatsapp is open in the background.
the max brightness has been reduced from pie
the screen does not have rounded corner
we cant do direct video calling through sim as this featured is locked in the setting, i don't know why asus is forcing its customer to use their data for video calls as the network itself provide video calling feature to its customer without using their phone data i think their software department are filled with dumb people so they don't have appropriate knowledge about software and other stuff.
further as i found other bugs i will notify it.
14 REPLIES 14
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-07-2020 11:24 PM
Hi rana.vishal73,
the sound is not as loud as pie stable the bass is not great: Does this appear on wired earphone/bluetooth headphones/phone's speaker? Does this appear with media/call/ring/alarm sound? If media, what app/app version are you using? Do you have a music link you can provide as an example? What's the volume level that you feel too low? Was it lower compared to Android Pie or which version?
the audio from headphone is not good as pie plz provide asus Dolby so that we can adjust bass and equalizer: This issue is under investigation. We will notify you once we receive any update on this issue.
camera app is great but the quality of pic is not good the quality of front camera is worst without beautification mode the photo clicked get automatically beautify details are missing in the picture clicked from front facing camera and back camera: Was this behavior same in previous versions? Could you tell us which version it was you feel like it has beautification mode on front camera? Is it missing in both front and back camera?
camera does not have slow motion support the most requested feature by all from the launch of the phone: Sorry, slow motion camera is not supported ZB630KL. We've collected your suggestions to relevant teams to take into consideration on future designs.
no gaming mode as it is launched and advertised as the gaming phone during launch: Thanks for your suggestions. We've collected your suggestions to relevant teams to take into consideration on future designs.
the upload speed from WiFi network does not go beyond 3.5 MB's as my plan support the upload speed of 10 MB's: WIFI speed will be affected by the environment and the corresponding network settings. The actual transmission speed will decrease according to the interference of the signal in the environment.
when we click on whatsapp notification on the notification panel the notification panel does not close it self but the whatsapp is open in the background: This issue is under investigation. We will notify you once we receive any update on this issue.
the max brightness has been reduced from pie: The brightness curve is designed differently from Android Pie. It has been confirmed by relevant teams that the brightness design in Android 10 is a normal behavior. Users would not have to worry.
the screen does not have rounded corner: This issue is under investigation. We will notify you once we receive any update on this issue.
we cant do direct video calling through sim: Sorry, after checking with relevant teams, native video calling is not available on ZB630KL. We suggest that you could use "Google Duo" or other third party apps to video call.
the sound is not as loud as pie stable the bass is not great: Does this appear on wired earphone/bluetooth headphones/phone's speaker? Does this appear with media/call/ring/alarm sound? If media, what app/app version are you using? Do you have a music link you can provide as an example? What's the volume level that you feel too low? Was it lower compared to Android Pie or which version?
the audio from headphone is not good as pie plz provide asus Dolby so that we can adjust bass and equalizer: This issue is under investigation. We will notify you once we receive any update on this issue.
camera app is great but the quality of pic is not good the quality of front camera is worst without beautification mode the photo clicked get automatically beautify details are missing in the picture clicked from front facing camera and back camera: Was this behavior same in previous versions? Could you tell us which version it was you feel like it has beautification mode on front camera? Is it missing in both front and back camera?
camera does not have slow motion support the most requested feature by all from the launch of the phone: Sorry, slow motion camera is not supported ZB630KL. We've collected your suggestions to relevant teams to take into consideration on future designs.
no gaming mode as it is launched and advertised as the gaming phone during launch: Thanks for your suggestions. We've collected your suggestions to relevant teams to take into consideration on future designs.
the upload speed from WiFi network does not go beyond 3.5 MB's as my plan support the upload speed of 10 MB's: WIFI speed will be affected by the environment and the corresponding network settings. The actual transmission speed will decrease according to the interference of the signal in the environment.
when we click on whatsapp notification on the notification panel the notification panel does not close it self but the whatsapp is open in the background: This issue is under investigation. We will notify you once we receive any update on this issue.
the max brightness has been reduced from pie: The brightness curve is designed differently from Android Pie. It has been confirmed by relevant teams that the brightness design in Android 10 is a normal behavior. Users would not have to worry.
the screen does not have rounded corner: This issue is under investigation. We will notify you once we receive any update on this issue.
we cant do direct video calling through sim: Sorry, after checking with relevant teams, native video calling is not available on ZB630KL. We suggest that you could use "Google Duo" or other third party apps to video call.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-08-2020 03:34 AM
Y_ASUSPubg version is 0.18 the latest version updated on 27 April 2020 the sound from bluetooth headphone is i want say clear but it's ok and the sound from phone speaker is very low further the headphone output is worst as we are not able to hear foot steps and some of the time the firing noise gets too much loudHi rana.vishal73,
- the sound is not as loud as pie stable the bass is not great: Does this appear on wired earphone/bluetooth headphones/phone's speaker? Does this appear with media/call/ring/alarm sound? If media, what app/app version are you using? Do you have a music link you can provide as an example? What's the volume level that you feel too low? Was it lower compared to Android Pie or which version?
- the audio from headphone is not good as pie plz provide asus Dolby so that we can adjust bass and equalizer: This issue is under investigation. We will notify you once we receive any update on this issue.
- camera app is great but the quality of pic is not good the quality of front camera is worst without beautification mode the photo clicked get automatically beautify details are missing in the picture clicked from front facing camera and back camera: Was this behavior same in previous versions? Could you tell us which version it was you feel like it has beautification mode on front camera? Is it missing in both front and back camera?
- camera does not have slow motion support the most requested feature by all from the launch of the phone: Sorry, slow motion camera is not supported ZB630KL. We've collected your suggestions to relevant teams to take into consideration on future designs.
- no gaming mode as it is launched and advertised as the gaming phone during launch: Thanks for your suggestions. We've collected your suggestions to relevant teams to take into consideration on future designs.
- the upload speed from WiFi network does not go beyond 3.5 MB's as my plan support the upload speed of 10 MB's: WIFI speed will be affected by the environment and the corresponding network settings. The actual transmission speed will decrease according to the interference of the signal in the environment.
- when we click on whatsapp notification on the notification panel the notification panel does not close it self but the whatsapp is open in the background: This issue is under investigation. We will notify you once we receive any update on this issue.
- the max brightness has been reduced from pie: The brightness curve is designed differently from Android Pie. It has been confirmed by relevant teams that the brightness design in Android 10 is a normal behavior. Users would not have to worry.
- the screen does not have rounded corner: This issue is under investigation. We will notify you once we receive any update on this issue.
- we cant do direct video calling through sim: Sorry, after checking with relevant teams, native video calling is not available on ZB630KL. We suggest that you could use "Google Duo" or other third party apps to video call.
View post
Further the headphone audio quality is worst and speaker audio quality is worst but if we go to setting- accessibility- audio and on screen text and set mono audio on the sound improve a little of phone speaker but it is very low.
I don't know what is happening but the earpiece audio is also become low during some calls like if someone call from jio to jio the audio is very low but if someone call from airtel to jio the audio quality from earpiece is loud.
I know the setting display light up the screen when we receive notification but when we click on power button to turn off the screen the screen automatically turn on and show up the lock-screen so again i have to press the power button to turn off the screen please check it as soon as possible and solve it.
The biggest issue i have found is overnight battery drain is about 6% and further the battery backup is also not up-to 5 hrs it even less then that and the battery usage show the actual usage but when we calculate the percentage used from that data by clicking on show full device battery usage the percentage consumed and the percentage of battery left their is a big gap between then as the full device usage is less as compared to the percentage of battery consumed.
When ever we keep the phone for charging their is always a notification on the lock screen slow charging and it take longer time to charge as compared to pie.
Further i have also faced connectivity issue while using wifi or mobile data the uploading and downloading speed some time become very low on both wifi and mobile data so i have to restart the phone or turn on the airplane mode to refresh the network it again it start working fine.
Notification bug when ever i am playing clash of clan and message come in whatsapp the notification bar does not slide up further it happen all the time with other apps to the notification slide do not go up by it's own like message notification also do the same thing but when we are in home screen and not using any app the notification panel slide it self up when we click on notification.
after exiting from pubg the home screen take some seconds to come to portrait mode from landscape mode.
The brightness of the screen is too low as compared to pie and the lower brightness is not as much low as we need it very bright during no light situation.
The night light Intensity set to very low but it is not same as pie it feels like the intensity on low mode is high as compared to pie.
Further when i play pubg and slide notification downward and again slide upwards the screen takes me to the home screen i think their is some issue with new gesture as i have also kept it's sensitivity to low then also it respond quickly.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-08-2020 04:31 AM
Y_ASUSthe font camera apply's the beautification mode to the photo when the beautification mode is off.Hi rana.vishal73,
- the sound is not as loud as pie stable the bass is not great: Does this appear on wired earphone/bluetooth headphones/phone's speaker? Does this appear with media/call/ring/alarm sound? If media, what app/app version are you using? Do you have a music link you can provide as an example? What's the volume level that you feel too low? Was it lower compared to Android Pie or which version?
- the audio from headphone is not good as pie plz provide asus Dolby so that we can adjust bass and equalizer: This issue is under investigation. We will notify you once we receive any update on this issue.
- camera app is great but the quality of pic is not good the quality of front camera is worst without beautification mode the photo clicked get automatically beautify details are missing in the picture clicked from front facing camera and back camera: Was this behavior same in previous versions? Could you tell us which version it was you feel like it has beautification mode on front camera? Is it missing in both front and back camera?
- camera does not have slow motion support the most requested feature by all from the launch of the phone: Sorry, slow motion camera is not supported ZB630KL. We've collected your suggestions to relevant teams to take into consideration on future designs.
- no gaming mode as it is launched and advertised as the gaming phone during launch: Thanks for your suggestions. We've collected your suggestions to relevant teams to take into consideration on future designs.
- the upload speed from WiFi network does not go beyond 3.5 MB's as my plan support the upload speed of 10 MB's: WIFI speed will be affected by the environment and the corresponding network settings. The actual transmission speed will decrease according to the interference of the signal in the environment.
- when we click on whatsapp notification on the notification panel the notification panel does not close it self but the whatsapp is open in the background: This issue is under investigation. We will notify you once we receive any update on this issue.
- the max brightness has been reduced from pie: The brightness curve is designed differently from Android Pie. It has been confirmed by relevant teams that the brightness design in Android 10 is a normal behavior. Users would not have to worry.
- the screen does not have rounded corner: This issue is under investigation. We will notify you once we receive any update on this issue.
- we cant do direct video calling through sim: Sorry, after checking with relevant teams, native video calling is not available on ZB630KL. We suggest that you could use "Google Duo" or other third party apps to video call.
View post
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-15-2020 11:16 PM
Hi rana.vishal73,
1. The volume low behavior is expected to be improved through a future firmware update.
We will notify you once it is released.
2. Headphone quality is expected to be improved through a future firmware update.
We will notify you once it is released.
3. Because of the all-screen display design, the receiver output hole is closer to the edge than the previous design, which may cause different experience from the user. Therefore, when answering the call, please fine-tune the gesture to avoid the ear covering the receiver output hole causing the sound to be low.
We also suggest that you clean the receiver with a soft brush.
4. Could you show us a short video of this behavior?
Do you have any screen protectors installed? If yes, please check if removing the screen protector improves the problem.
5.
To monitor the battery usage, please go to Settings>>Battery>>More>>Battery usage, and stop or reinstall the high battery usage apps.
These are our suggestions to improve the battery drain problem: https://www.asus.com/IN/support/FAQ/1041741
These are our tips to maintain a healthy battery using habit: https://www.asus.com/in/support/FAQ/1009546
If your phone is over one year of use, you may go to service center to check the battery health (life cycle remain), and check if replacing a new battery is needed.
6. How long does it take to fully charge?
We would like to understand whether you're using the ASUS original charger. We suggest that you try with new cables and check again.
Please also note that "fast charging/charging rapidly" appears after a few minutes when you plug in your charger. Please make sure to check your lock screen after a few minutes.
Furthermore, there are some scenarios that may affect the fast charging status:
A. If the system is under high resource usage (high temp) or the battery level is over 85%, the device will trigger a protection mechanism, which lowers the charging current.
B. Check if there is some object or stain in the charging port. We recommend to use a soft brush to clean the charging port.
C. We recommend to test charging in safe mode. How to enter safe mode: https://www.asus.com/IN/support/FAQ/1005163
If in safe mode, the problem is not observed, the system performance may be affected by 3rd apps. We recommend to factory reset the system.
If the charging status is still unstable in safe mode, we recommend to go to repair center for further checking.
7. WiFi or data speed will be affected by the environment and the corresponding network settings
The actual transmission speed will decrease according to the interference of the signal in the environment
Furthermore, we suggest you troubleshoot the problem by referring to the suggestions:
https://www.asus.com/support/FAQ/1012408/
8. We've checked with the relevant team about this behavior.
Is your phone originally in horizontal mode, and then you tap the notification, the phone goes to whatsapp in protrait mode?
9. About how long does it take? Does it appear every time? What's your navigation bar type? Could you show us a short video of the problem?
10. The brightness curve is designed differently from Android Pie. It has been confirmed by relevant teams that the brightness design in Android 10 is a normal behavior. Users would not have to worry.
11. Could you show us a screenshot of the intensity level of Night light that you feel is too high?
12. Are you using gesture navigation? We tested gesture navigation on PUBG, and after swiping the notification panel down, then swipe it up, it doesn't take us to the home screen, only after swiping it up the second time does it take us to the home screen.
Thank you. 🙂
1. The volume low behavior is expected to be improved through a future firmware update.
We will notify you once it is released.
2. Headphone quality is expected to be improved through a future firmware update.
We will notify you once it is released.
3. Because of the all-screen display design, the receiver output hole is closer to the edge than the previous design, which may cause different experience from the user. Therefore, when answering the call, please fine-tune the gesture to avoid the ear covering the receiver output hole causing the sound to be low.
We also suggest that you clean the receiver with a soft brush.
4. Could you show us a short video of this behavior?
Do you have any screen protectors installed? If yes, please check if removing the screen protector improves the problem.
5.
To monitor the battery usage, please go to Settings>>Battery>>More>>Battery usage, and stop or reinstall the high battery usage apps.
These are our suggestions to improve the battery drain problem: https://www.asus.com/IN/support/FAQ/1041741
These are our tips to maintain a healthy battery using habit: https://www.asus.com/in/support/FAQ/1009546
If your phone is over one year of use, you may go to service center to check the battery health (life cycle remain), and check if replacing a new battery is needed.
6. How long does it take to fully charge?
We would like to understand whether you're using the ASUS original charger. We suggest that you try with new cables and check again.
Please also note that "fast charging/charging rapidly" appears after a few minutes when you plug in your charger. Please make sure to check your lock screen after a few minutes.
Furthermore, there are some scenarios that may affect the fast charging status:
A. If the system is under high resource usage (high temp) or the battery level is over 85%, the device will trigger a protection mechanism, which lowers the charging current.
B. Check if there is some object or stain in the charging port. We recommend to use a soft brush to clean the charging port.
C. We recommend to test charging in safe mode. How to enter safe mode: https://www.asus.com/IN/support/FAQ/1005163
If in safe mode, the problem is not observed, the system performance may be affected by 3rd apps. We recommend to factory reset the system.
If the charging status is still unstable in safe mode, we recommend to go to repair center for further checking.
7. WiFi or data speed will be affected by the environment and the corresponding network settings
The actual transmission speed will decrease according to the interference of the signal in the environment
Furthermore, we suggest you troubleshoot the problem by referring to the suggestions:
https://www.asus.com/support/FAQ/1012408/
8. We've checked with the relevant team about this behavior.
Is your phone originally in horizontal mode, and then you tap the notification, the phone goes to whatsapp in protrait mode?
9. About how long does it take? Does it appear every time? What's your navigation bar type? Could you show us a short video of the problem?
10. The brightness curve is designed differently from Android Pie. It has been confirmed by relevant teams that the brightness design in Android 10 is a normal behavior. Users would not have to worry.
11. Could you show us a screenshot of the intensity level of Night light that you feel is too high?
12. Are you using gesture navigation? We tested gesture navigation on PUBG, and after swiping the notification panel down, then swipe it up, it doesn't take us to the home screen, only after swiping it up the second time does it take us to the home screen.
Thank you. 🙂
