. 87 Bug update Issues list

[AJ1]

Issues arising on Pro M1 on. 87 system update.
I observed no issues on. 84 update but when updated to. 87 observing below issues on daily basis.
1. :battery: - on. 84 update when fully charged to :hundred_points: % :battery: is discharging almost 2~5% overnight but when updated to. 87 update battery is discharging almost 15~20% overnight in idle situation. Also when using phone for general use it is getting discharge ~more than 20% which I didn't observed in. 84 update.
2. Receiver sound :speaker_high_volume: - while talking on call, dolby like sound coming out rather than normal sound. Anyone can hear it standing away.
3. System UI / Apps unstable behaviour - in idle situation System UI not responding, While using apps for 5~10 min Apps don't respond.
4. Network unstable behaviour - When connected to WIFI / mobile network, speed is slow, the apps or page or mail account, Apps do not get refreshed quickly, takes ~10 sec to load when connected on any network. Sometimes nothing works automatically mobile network gets disconnected when connected continuously for more than 15 min.
5. Heating -. 84 update phones is as cool as normal temperature should be. On. 87 update even on idle condition :mobile_phone:temperature is warm as it feels when :mobile_phone: is picked up. When using :mobile_phone: for 5 min it heats more than normal usage. Heating - Middle backside panel, all edges & when used continuously for more than 10 or more min or on call for 2~5 min whole :mobile_phone: heats a lot than normal heating.
6. Call disconnection - call gets disconnected automatically if on call for than 5 min.
7. Unstable behaviour + slowness - sometimes:mobile_phone: do not behaves properly. Slowness issue facing, all functionalities of phone becomes slow. Gets hanged in between.
Troubleshooting done - All these things are also observed when using it under safe mode, no change in behaviour of :mobile_phone:. Reseted the device, clearing cache of apps everything done one thing after resetting is even I can't open apps, when opened apps it closes automatically. Battery started draining more than listed above. Battery is calibrated. Every issues on hot list & new issues observing.
Asus has bugs in this. 87 update & that they are not fixing it. Also all discussions are closed without giving proper solutions.
Please assist on this on better way on permanent fixing of issues. I'm now waiting for favorable reply from someone from company & not from moderators or other people. Attaching SS.

[Christine_ASUS]

Hi
Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:
1. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
2. Also, please try "the Factory Reset" 
Settings>System>Advanced>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

For more information, please refer to the links below
https://www.asus.com/support/FAQ/1009546/
https://www.asus.com/support/FAQ/1009547/

[AJ1]

Christine_ASUS

Hi

Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:

1. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

# How to enter and exit "Safe Mode"

https://www.asus.com/support/FAQ/1005163/

2. Also, please try "the Factory Reset" 

Settings>System>Advanced>Reset options>Erase all data(factory reset)

Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

For more information, please refer to the links below

https://www.asus.com/support/FAQ/1009546/

https://www.asus.com/support/FAQ/1009547/

View post

Hi Christine,
I tried it in safe mode & resetting the device, it didn't work out. Kindly assist on this.

[Christine_ASUS]

Hi AJ1
The compatibility between the current firmware version and the third party apps can be checked. Also, I suggest you to bring your device to the nearest service center and mention that your device works good with V84. Please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

Furthermore, you can try to downgrade to V84 if it works better in your device by
Back up your data, Version WW-16.2017.2009.087>Manual upgrade to WW-17.2017.2008.432>Downgrade to WW-16.2017.1912.060 by MaxProM1_downgrade_to_9 file>Manual upgrade to WW-16.2017.2007.084
https://www.asus.com/supportonly/ZenFone%20Max%20Pro(M1)(ZB602KL)/HelpDesk_BIOS/
#Update Guide
https://www.asus.com/support/FAQ/1009748/
#Android 10 to Android 9 Guide 
https://www.asus.com/support/FAQ/1042349

[AJ1]

Christine_ASUS

Hi AJ1

The compatibility between the current firmware version and the third party apps can be checked. Also, I suggest you to bring your device to the nearest service center and mention that your device works good with V84. Please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/

If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

Furthermore, you can try to downgrade to V84 if it works better in your device by

Back up your data, Version WW-16.2017.2009.087>Manual upgrade to WW-17.2017.2008.432>Downgrade to WW-16.2017.1912.060 by MaxProM1_downgrade_to_9 file>Manual upgrade to WW-16.2017.2007.084

https://www.asus.com/supportonly/ZenFone%20Max%20Pro(M1)(ZB602KL)/HelpDesk_BIOS/

#Update Guide

https://www.asus.com/support/FAQ/1009748/

#Android 10 to Android 9 Guide 

https://www.asus.com/support/FAQ/1042349

View post

OK Christine, will check on that & visit SC for the same. So one thing is what should I do if it works out, should I stop updating firmware version to latest one to skip the firmware version in which issue is occurring. What should I do to avoid these issues further.

[johansyren]

Yeah it is too much battery is draining like a 5 years old smartphone.
They are only looking on their flagship smartphone. They think we are (max pro m1 & max pro m2 users) are nothing .