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Zenfone 9 can't not be updated to Android 14

tangwj
Star I

Hi,

My Zenfone 9 is using AT&T and WW_33.0804.2060.218. It has the notification for updating to Android 14 (WW_user_34.0304.2004.108). However, it stuck at ASUS logo when restarting then went to black screen. Restart couple times and it will back to Android 13 and says "system update failed". 

Tried manually install newer version (34.0304.2004.145), change sim slot, unplug sim. Not working.

Thanks for any help.

6 REPLIES 6

vtoreferari
Star I

It sounds like you're experiencing a frustrating issue with your Zenfone 9 while trying to update to Android 14. This seems to be a common problem, especially with certain carriers like AT&T. A potential workaround could be to wait for an official fix from ASUS or try a manual update if you're tech-savvy. If you're looking for apps to make your device more useful while waiting for a solution, you might want to check out Snaptube APK, which can be a handy tool for downloading videos and music.

abdullah_kara
Star III

Don't update. İf you update A14you will live very bad problem. We couldn't use our phone after android 14. İf we have chance we want downgrade to A13. Be careful