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Zenfone 9 can't not be updated to Android 14

tangwj
Visitor

Hi,

My Zenfone 9 is using AT&T and WW_33.0804.2060.218. It has the notification for updating to Android 14 (WW_user_34.0304.2004.108). However, it stuck at ASUS logo when restarting then went to black screen. Restart couple times and it will back to Android 13 and says "system update failed". 

Tried manually install newer version (34.0304.2004.145), change sim slot, unplug sim. Not working.

Thanks for any help.

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