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Zenfone 9 call speaker issue

devilcat_7
Star II
Hi, I have an issue with the speaker option when I'm on a call. If I press the speaker option all the sound goes and I can't hear anything. I tested it with my friends phone and they can hear me fine but I can't hear anything. I assume this is a software bug. Please fix this.
The speakers work fine otherwise and this issue only happens if the speaker option is selected during a call. Nothing restores the sound again except hanging up and calling again.
98 REPLIES 98

clavo
Star III
Takimara

https://zentalk.asus.com/en/discussion/comment/225540#Comment_225540

and i still haven't this firmware update. Not sure how it works for firmware update on phones cause I thought it will be released on all device at the same time, but i guess i will wait for this firmware update and hopefully it will fix the problem.


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That should help:
efko

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 9 16/256
  2. Firmware Version: 32.2004.2004.74
  3. Rooted or not: not rooted
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Today I traded the ZF9 White 8/256 for the Black 16/256 version at the same store.

I am surprised that I have older software here and there is no update for me.

Does the 16/256 version have different software?

Thx!

photo-2022-08-30-17-51-04.jpg


Problem with update

MaadsP
Star I

Mansi_ASUS

Hey @devilcat_7! Thanks for bringing this to our notice. Can you please share your firmware version?


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Having the same issue.
Incoming sounds disappear upon toggling to Speaker. Toggling back isn't fixing the problem.

screenshot-20220901-172027-settings.jpg
screenshot-20220901-172022-settings.jpg

efko
Star III
I have the latest software WW-32.2030.2030.26
and the problem persists. For a while I thought it was caused by bluetooth, but even when I have both bluetooth and wifi turned off, the problem persists.

In addition, 8/10 people I talk to on the phone complain that they can't hear me well!

maciej_21
Star I
efko

I have the latest software WW-32.2030.2030.26

and the problem persists. For a while I thought it was caused by bluetooth, but even when I have both bluetooth and wifi turned off, the problem persists.

In addition, 8/10 people I talk to on the phone complain that they can't hear me well!


View post
Mam tak samo - kiedy dzwonię do kogoś, słyszę rozmówcę z szumem w tle. Po odebraniu połączenia przez pierwsze 1-3 sekund nic nie słyszę w słuchawce, następnie mogę rozmawiać jednak z powyższym problemem. Dodatkowo jak ktoś do mnie dzwoni to dźwięk dzwonka jest przerywany w pierwszych 3 sekundach. Kolejno podczas wybierania połączenia, w momencie wybrania rozmowy przez głośnik, telefon sam zamienia rozmowę prowadzoną przez słuchawkę po podjęciu połączenia. Mam wersję oprogramowania 32.2030.2030.26 i nie naprawia ona powyższego błędu.