Problem with update

efkoefko Level 1
edited September 6 in ZenFone 9

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 9 16/256
  2. Firmware Version: 32.2004.2004.74
  3. Rooted or not: not rooted
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Today I traded the ZF9 White 8/256 for the Black 16/256 version at the same store.

I am surprised that I have older software here and there is no update for me.

Does the 16/256 version have different software?



  • clavoclavo Level 1

    It has the same firmware as the other variants. You can also download it here:

    - Move the zip file of the update in the root directory of the phone (The same directory as Alarms, Downloads, etc).

    - Reboot the phone

    - After the reboot, the phone will take a few seconds/minutes and will notify you that an update file was found, select the option to update the phone

  • efkoefko Level 1

    Thanks, but I want to get it automatically. I wonder where the problem is.

  • clavoclavo Level 1
    edited August 30

    Is it a new device? If it is used, the bootloader may has been unlocked before. This blocks updates (forever), even if the bootloader is subsequently locked again.

    By the way: this handling from Asus is absolutely incomprehensible and not user-friendly!

  • efkoefko Level 1

    The device is brand new

  • clavoclavo Level 1

    Then there is only the possibility that Asus has not yet distributed the update to all devices, which is generally done in batches.

  • efkoefko Level 1

    I'll try to charge it, maybe it will help.

  • efkoefko Level 1

    the update arrived today, everything is OK.

  • Hi!

    The update had a bit of a slow rollout but it should be fine now :)

This discussion has been closed.