Problem with update

[efko]

Please tell us some basic information before asking for help:
Model Name: Zenfone 9 16/256
Firmware Version: 32.2004.2004.74
Rooted or not: not rooted
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Today I traded the ZF9 White 8/256 for the Black 16/256 version at the same store.

I am surprised that I have older software here and there is no update for me.
Does the 16/256 version have different software?
Thx!

[clavo]

It has the same firmware as the other variants. You can also download it here:
https://www.asus.com/Mobile/Phones/ZenFone/Zenfone-9/HelpDesk_BIOS/
- Move the zip file of the update in the root directory of the phone (The same directory as Alarms, Downloads, etc).
- Reboot the phone
- After the reboot, the phone will take a few seconds/minutes and will notify you that an update file was found, select the option to update the phone

[efko]

Thanks, but I want to get it automatically. I wonder where the problem is.

[clavo]

Is it a new device? If it is used, the bootloader may has been unlocked before. This blocks updates (forever), even if the bootloader is subsequently locked again.
By the way: this handling from Asus is absolutely incomprehensible and not user-friendly!

[efko]

The device is brand new