Mattias_ASUS
I got a reply from R&D and they can't seem to be able to recreate the issue, therefore I need help from users who are having the issue to create a log so we can find what might be causing the issue and answer some questions.
1.- Which kind of call is used when having this issue? Cellular? VoLTE?
2.- Does the problem occur when switching from the phone to the speaker? Does this happen only when changing the setting mid-call? or does this happen before the other user picks up?
3.- Did you do anything before the call? (ex: Game, listening to music, web browsing?)
4.- A log needs to be created replicating the issue, to which I will write the instructions down below.
Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “Sound, call audio, and recording ” will work for this issue..
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)
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i have generated the log, please tell me how can i share it directly with you...
Im on the latest firmware and answering all your questions:
1- Normal call without VoLTE
2-problem occurs after answering the call and then pressing the speaker button, i cant hear people on the other side and only solution is to hang up and call again and not use the speaker option
3-nothing before the call
4-Log generated
