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Vibrate mode automatically switches off after call

Smikee
Star III

Hi, since the very beginning of my life with Zenfone 9, I'm struggling with one issue with is pretty annoying. I noticed that the Silent (vibrate) mode randomly switches off and sounds get on. I was investigating why and still were lost. But today I realized that it happens after having a call every time. Update to Android 13 didn't help. I'm running on WW_33.0804.2060.73

I also notice this issue with Zenfone 8 and it seems to be pretty the same here: https://zentalk.asus.com/t5/zenfone-8/phone-randomly-going-out-of-silent-mode/m-p/168806/thread-id/5...

 

Thanks for help!

 

10 REPLIES 10

Smikee
Star III

But as you can see from the screenshot, no source is linked with the Volume key, so I tried to switch to "Stock android" now and will see.

Mansi_ASUS
Moderator
Moderator

Hey @Smikee,
Thanks for your prompt reply. 
Asus Optimized is somewhat of a new feature and I wonder if the issue will persist if you switch it to Stock Android. Try switching and let me know if it helps. 😊

Smikee
Star III

Unfortunately not, I tried to make a call using "Stock android volume adjustment", but the Silent mode was switched off again 😞 Any other idea? I wonder if all users are facing the issue. I noticed also this issue https://zentalk.asus.com/t5/zenfone-9/zenfone-9-automatically-goes-into-sound-mode-from-vibrate-very... which was closed due to inactivity...

Isn't there any log which could be checked in order to find the reason why the sound mode is changed?

Mansi_ASUS
Moderator
Moderator

Hey @Smikee,

I've forwarded the issue to R&D. It'll be helpful if you could share the log file.

Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

Hi, Log created, sent via PM. Thanks for help!