02-07-2023 12:44 PM
I have dropped my brand new zenfone 9 and broke the screen. I brought it to the reseller for repair, they say they send it to an authorized Asus service shop. It's been 6 weeks with no news now. I see on the web that it is possible to find the part now. I am wondering about Asus customer service efficiency now. This is not serious !
02-08-2023 01:23 AM - edited 02-08-2023 01:25 AM
Can you PM me your phone's Serial Number or the RMA Number? It will help us track the repair process of your phone and evaluate the situation.
02-08-2023 02:42 AM
Hi, S/N is : N7AIB7015182PT3
It's from the box, the phone is at the Asus repair shop...
02-10-2023 09:37 AM
I have requested the reseller to return my Zenphone 9 wether broken or repaired. I know it's possible to find the part and thus I will bring it to a small shop around the corner where they care for their customers, and have it repaired. Unless they have lost my unit, which is a possibility. It's either that or such a lousy customer care standard.