Showing results for 
Search instead for 
Did you mean: 

quality of the call, bluetooth and the bug with turning on/off the speaker in next update?

Star III
Please tell us some basic information before asking for help:
Model Name: ZF9 16/256
Firmware Version: WW_32.2030.2030.26
Rooted or not: not rooted
Frequency of Occurrence: everytime
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Can someone please confirm that with the next update the problem with the quality of the call, bluetooth and the bug with turning on/off the speaker during a call will be fixed?

Due to the above mentioned things, I lost my patience today and removed the sim card from ZF9.

I want to know if I should return the phone or wait a while for the update.

Well thank you

Hey @efko, can you please share some more details regarding the issues you are facing so we can provide you with better assistance?

Star III
1. Bluetooth - after connecting the Huawei watch gt3, ringing jerking (I already sent you the log)
2. when I turn on and then turn off the speaker during a call, the call remains muted
3. But the biggest pain is the call quality. in every other call, the participant complains that he can't hear me, like a robot

Hey @efko,
Thanks for the details. Now with regards to the first issue, the R&D team requires a new log since the previously provided Bluetooth log lacked an audio log. I wonder if you could help us with this.
To capture audio and Bluetooth logs at the same time, you have to download the log tool APK, which I will send to you via PM.
As for the rest of the issues, I'll forward them to the R&D team.

Rising Star II
Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.