Showing results for 
Search instead for 
Did you mean: 

Zenfone 10 Hearing Aids and Bluetooth

Star I

My hearing aids do not stay connected to my device and can not stream calls without first tuning Bluetooth off and on.

also my vehicle hands free device has to be plugged in multiple times before it connects. 

I can live with the vehicle annoyance but I need my hearing aids to stay connected as I cannot be turning bluetooth off and on, before and after every call. Especially when I am receiving calls. Also, when the phone rings it is not streaming to the hearing aids.



Hey @rigelhof73,

Can you please share the Bluetooth log for this issue?

Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “Bluetooth”
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)