Proximity sensor issue

[Guciu]

Model Name: Asus Zenfone 9 8/128GB
Firmware Version: 30.2040.2040.23
Rooted or not: Not
Frequency of Occurrence: All the time, during a call or in pocket safe mode
APP Name & APP Version (If your issue relates to the app): N/A

I noticed that proximity sensor is not working correctly. Is it only my case and I should complain my product?
It is working for maybe 5mm. All my previous phone turned on the screen when distance between phone and my face/ear is longer than couple of centimeters, let's say 5cm. Asus Zenfone 9 makes it longer than 5mm I have the feeling. It is extremely close. I need to really stick phone to my face to avoid turning on the screen.
Most probably issue is the same with pocket safe function. If it is turned on I assume proximity sensor should recognize it is in the pocket and doesn't turn on the screen. However again, screen is turning on and most probably reason is the same. It allows screen to turn on if distance is still very close, couple of milimeters which in jacket i.e. is highly probable.
Please let me know if this is a matter of proximity sensor settings (and I hope it will be fixed) or it is my piece issue and I need to complain.

[Mansi_ASUS]

Hey @Guciu, I have forwarded the issue to the R&D team.

[Bryndak]

I have the same problem - proximity sensor does not work even if I i covered it. It makes me angry during the phone calls when i touch buttons randomly.
If this persist I will return the phone.

[iamthegr1n]

Proximity sensor needs fixing 😞

[martinparker28]

Mansi_ASUS

Hey @Guciu, I have forwarded the issue to the R&D team.

View post

Maybe wise not to send it to the R&D team that have been looking at this for nearly a year....https://zentalk.asus.com/en/discussion/60831/proximity-sensor-problem-during-conversation#latest

[paweldejko]

The sensor works from a distance of about 3 cm and there are no objections to its operating range. The problem is that the system does not respond to its state. During calls, the screen is dimmed, but the touch layer is not blocked. Similarly, "pocked mode", which simply does not work, because the phone with the covered sensor is possible to wake up and unlock with a fingerprint.
Apps like LED Blinker that use the sensor work fine. In my opinion, this is a software problem.