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Huge problem with notifications

Star II
Please tell us some basic information before asking for help:
Model Name: Asus zenfone 9
Firmware Version: WW_32.2050.2050.34
Rooted or not: NOT ROOTED
Frequency of Occurrence: all time with locked phone (details below)
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Andoid 12 (latest via OTA)

The problem is that while there is no problem with SMS / WhatsAPP notifications, no other ones come

Other notifications come only in 2 cases
- unlocks the screen (backlight is not enough, I have to unlock it)
- the phone is charging (then they come normally)

First, I set everything according to my own logic and intuition (it has worked well for the last dozen or so years of using electronics)
The problem still existed - so I looked online and set everything up as people suggested - THE PROBLEM STILL EXISTS

Later I found the website dontkillmyapps
I set up the entire system and applications according to the information provided

I even installed an application related to this website that checks the killing of applications, after a two-hour test, all results came out 100% (i.e. nothing killed according to the legend of the tests)

I turned off optimization, turned on dynamic mode, turned on flexi, turned off battery adaptive mode - in short, everything possible at the expense of battery life - ZERO result

Phone unlocked - notifications come, phone locks - they come for about 1-2 minutes and end

Previously, I used A11 (I did not upgrade to A12) on LG g8s and there were no such problems

Hey @Aki_Mo,
This seems strange. Can you please share the log file?
Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)
You can share the log file via PM.

Star III

I am facing similar issues. The notifications on some apps are only received when I unlock the phone or put it on charge.

Is there a solution to this problem? Seems very weird to me. At times frustrating.

Star I

I have exactly the same problem as you and it's very frustrating. ASUS - do you have a solution for this problem? I checked other topics and more users report this problem.

Community Manager
Community Manager
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