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Call touch issue

gmbhneo88
Star III
Please tell us some basic information before asking for help:
Model Name: ZF9
Firmware Version: Latest German one
Rooted or not: NO
Frequency of Occurrence: Every time
APP Name & APP Version (If your issue relates to the app): Call Interface
========================================
When I am in a call and just hold the device to my skin, the phone gets back but is still being used like normal. I was wondering what was going on when having it vibrating all the time but the phone don't really lock itself. It just works like "normal" so you always have to lock the phone with its power button before putting it to your skin.
26 REPLIES 26

StealthRequiem
Rising Star I
This is a bug that's carried over from the ZF8.

LukeBiel
Rising Star I
Not happening for me, proximity sensor works great during calls

gmbhneo88
Star III
LukeBiel

Not happening for me, proximity sensor works great during calls


View post
Thing is, the display is getting dark, so it knows it is next to a face, but the interface is not getting locked, so any touch will lead to an action in the phone.

Mansi_ASUS
Moderator
Moderator
Hey @gmbhneo88,
Thanks for bringing this to our notice.
Here are a couple of things you can try to resolve the issue-
Clean the area around the proximity sensor, there might be something that is hindering its functions.
If you have a screen protector make sure that it isn't covering the proximity sensor.