Blank screen on Chrome or Google after searching.

[martinparker28]

Please tell us some basic information before asking for help:
Model Name: Zenfone 9
Firmware Version: WW_32_2040.2040.23
Rooted or not: Not
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app): Chrome
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Had my Zenfone 9 for over 2 weeks now and have noticed that when I am connected to (any) WiFi and do a search on either Chrome or Google then on the first try nothing happens, blank screen, now, normally when this happens on any other device you get a timed out message but I have tried leaving it for 2-3 minutes yet still no timed out message, however, if I hit "back" then search again the page loads straight away , this is very annoying.

[martinparker28]

It also happens on BBC News app and BBC Sport app

[Mansi_ASUS]

Thanks for the information. I'll forward the issue to the R&D team.

[martinparker28]

Looks like this has only been happening since the latest update, is there anyway of me rolling back to previous firmware?

[HelpingHand]

Hi Martin, I'm happy to test on my device. I tried with a different Search engine initially and then Google, I uploaded a video to ufile dot io /k6m5p47h
Let me know if I need to follow different steps, I think I'm seeing different results

[martinparker28]

HelpingHand

Hi Martin, I'm happy to test on my device. I tried with a different Search engine initially and then Google, I uploaded a video to ufile dot io /k6m5p47h

Let me know if I need to follow different steps, I think I'm seeing different results

View post

Hi, it happens on my device every time I launch either BBC Sport app or BBC News app... If I leave it then the content loads after 25-30 seconds or if I press back then launch again the content is all there, very strange.