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ASUS "Unlock Device App"

Star II

Since my question was deleted in an open thread by the moderators I open my own. Many customers are facing the problem that they can't unlock their devices with the official app by ASUS (probably server down) and the moderators seems do doge every post or question about it but I will it try it again to ask.

If a moderator reads this - please be transparent about this topic. Many of your customers can't unlock their phones because of this issue and no further information is given to us. This problem exist now over a month and still there is no official information about this. Many people would be very thankful if a moderator would give us more insight about this and on when this issue will be fixed or if it ever will be fixed. 

ASUS as a big company should doing better with this kind of situation. And as a owner of a ASUS smartphone - it is our right to unlock the bootloader of said phones so resolving this issue should have some priority and most importantly - it should be resolved.

Much thanks in advance


Star III

8 Jan 2024 Asus replied


They still haven't told us the date when this app will be available. Moreover, there is nothing complicated in this application, the serial number of the phone is sent to the ASUS servers, the bootloader is unlocked, and that's it. They're just messing with our heads and wasting our time.

> Positively redeveloping

At least I had a laugh reading this PR word salad. Well, looks like we're back to square one… no valid information whatsoever.

Is it fine now ?  like any news or sum ?