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ASUS "Unlock Device App"

Star II

Since my question was deleted in an open thread by the moderators I open my own. Many customers are facing the problem that they can't unlock their devices with the official app by ASUS (probably server down) and the moderators seems do doge every post or question about it but I will it try it again to ask.

If a moderator reads this - please be transparent about this topic. Many of your customers can't unlock their phones because of this issue and no further information is given to us. This problem exist now over a month and still there is no official information about this. Many people would be very thankful if a moderator would give us more insight about this and on when this issue will be fixed or if it ever will be fixed. 

ASUS as a big company should doing better with this kind of situation. And as a owner of a ASUS smartphone - it is our right to unlock the bootloader of said phones so resolving this issue should have some priority and most importantly - it should be resolved.

Much thanks in advance


Star II

Q3 is almost over, where is the unlock tool?

Star III

Any new updates on this? 

Just got of the phone with ASUS and what the guy on the phone told me is that we can expect it to be relaunched in beginning of Q4 ,ASUS did decide to not launch it anymore and keep it down but they came back from that. 

So all we can do is hope they relaunch soon anough.

Why? What do they get by keeping it down? And yeah we are in Q4. Do they Even see these comments?

I'd find it hard to believe that if there were no other moderators on this forum that see these unlock posts. My guess is that they are trying to stay away from them since they don't have any answers. I'd love to be proven wrong. Mods?