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5g network not working

Star II

Problem is I can only get 4G. I have already:

checked the coverage map,

restarted the phone,

reinserted the SIM card,

and made sure 5G was on.

  • None of it worked. Please help.
  • Model Name:ASUS_AI2202
  • Firmware Version:
  • Rooted or not: Not root
  • Frequency of Occurrence:
  • APP Name & APP Version (If your issue relates to the app):

Star II

I already check UAE all Areas,Dubai international airport also same 4+ only.

My location also 5g Area.

I will send Screenshot my another mobile phone that mobile 5g network

Only my Asus Zenfone 9 4g++


I assume that you mobile subscription plan has 5G enabled? What is your firmware version? 

Star II



 yes sir 5g plan enabled 

Rising Star I

Hmmm.... You could try to reset your connection settings. Settings->System->Reset Options-> Reset WiFi, mobile, Bluetooth. This would erase all WiFi networks and reset your cellular connection. You might have to reboot after that too.


If that fails, I think you would have to check with your telco to see if there are certain settings missing on your phone to get/see the 5G networks. 

Hello sir ,i reset all network settings then reboot phone same problem 5 g network not working.

My sim card I put my another mobile phone That phone I got 5g network .

My Asus Zenfone 9 5g not working