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Zenfone 8 died after 2.5 years

ohmeohmy
Star I

Only to find this is a very common issue with the model. Just died in the middle of use, now absolutely no signs of life. How disappointing. I am still covered under extended warranty from the retailer I bought it from (in Australia), but from all the posts I've seen Asus either replaces the motherboard or provides a replacement instead of bothering to repair. However I have photos on there that I want to recover. I don't even really want a replacement, I just want to be done within Asus I have absolutely no trust in them. Ideally I would get a refund and keep my dead device (so I can find a specialised technician to reball the cpu/ram) but I don't think they'll let that happen. What a headache. Do better Asus.

6 REPLIES 6

tzsolt
Rising Star I

Do you know that Z8 has not got sd card?

lolkmg94
Star III

Yeah mine is like WiFi on and off itself now, what a crazy thing.... Is this a Firmware issue or hardware thing !! It works whenever it wants to!! Once in two days!!

Falcon_ASUS
Moderator
Moderator

@ohmeohmy 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.

Jakobus
Star II

My Zenfone 8 died in exactly the same way. Up until now I have purchased multiple ASUS devices. Starting with a fist one, a laptop, in 2008. I was pretty happy with it although it had to be repaired 2 or 3 times during the warranty period. The repairs were done efficiently and the laptop worked many many years after. Encouraged by this, I have purchased another laptop in 2014. It worked and still works just fine. Around 2016 I had to replace my phone. After days of research I decided to buy a Zenfone 3, that was in 2016 and it still works by the way. Fantastic phone, small, fast with nice and good working software. I was very happy with it. So when the time came I switched to Zenfone 8 in 2021. It was a natural choice after being so happy with Zenfone 3. Moreover 8 had very good "papers" comparing to competition.  I ordered the phone directly from ASUS and paid 599 euro for it. Again a fantastic phone, I was very happy with it. Until two weeks ago when it suddenly died. It wasn't very nice, but it can happen I thought.  I planned to send it for repair since I had only good experience with ASUS and it's customer care. It could not go wrong, right? Well, it could. I am heavily disappointed with the phone which died within less than 3 years of use and even more so with the price for repair, around 600 euros. I decided to not repair the phone. I can pick and chose within the price range. I think it has been my last ASUS device, the trust is gone.